""They usually use postal mail, or fax for their communications. We sometimes receive a fax, written by hand which means such firms don't even use word processing software like Word." Burning data onto discs and delivering them through the post, accompanied by a data submission form "filled out by hand," was encouraged by managers... the attitude tends to be "vincible ignorance" - what Aldous Huxley described as "not knowing because we don't want to"."
http://www.bbc.com/news/business-34667380
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